Delivery Information

We charge a single flat rate for delivery, rather than building it into the products cost and pretending to have ‘Free’ delivery. This way you can be sure you only pay for delivery once, and never overpay. We also have the best delivery insurance in the industry, covering you for transit breakage even while the product sits in your home.

UK mainland (England, Scotland & Wales) : Flat rate – £65.00 including VAT and Full Damage Insurance for up to 72 hours after delivery on SpacePro products, 24 hours on Egger. This is subsidised as all our deliveries cost a minimum of £78 including VAT and delivery insurance.
Northern Ireland (SpacePro products only): Flat rate – £100 including VAT and Full Insurance for up to 72 hours after delivery . Please contact us to arrange.
Channel Islands (SpacePro products only): Flat rate – £100 including VAT and Full Insurance for up to 72 hours after delivery. Please note this does not include any import tax or duties, which will be need paid by you when the product arrives in customs. Please contact us to arrange.
Isle of Wight and Isle of Man (SpacePro products only): Flat rate – £90 including VAT and Full Insurance for up to 72 hours after delivery. Please contact us to arrange.
London +50 miles Express: ( Select Egger products only): 5 working days service in inner and outer London on a limited range of products.
Some smaller items (such as lights) can be delivered at a lower cost via DHL, but please contact us for details.

Delivery location:

SpacePro products can be delivered to room of choice, on ground or 1st floor only. It is also at the discretion of the delivery driver, as long as it is considered safe and easy to do so.
Egger products are officially kerbside delivery (being a trade product), but in most cases, the driver will deliver to doors step for end consumers.

It is the customers responsibility to check that large items can be delivered to the intended room or location for the product. We cannot be held responsible for product not fitting through small doorways, into lifts or up narrow staircases. If in doubt, please contact us for exact dimensions of your chosen product.

Delivery of your sliding wardrobe order will take generally 3 weeks for standard doors (4 weeks for Egger standard doors), and normally an extra week for made to measure orders. Some products can take up to 28 days.

After placing and paying for an order, we will manufacture or pick your product, then deliver to our home delivery company, who will contact you directly (via email or text on the number you provide) to arrange a delivery time and date. Deliveries take place on week days and specific days cannot be guaranteed, please ensure you (or someone on your behalf) will be available to take delivery on the date assigned. The haulier will aim to give you one weeks’ notice to allow you to make arrangements for receipt, however, this may not be possible during busier periods.

Cancellation or postponement of agreed delivery – your product will be loaded in delivery sequence 24 hours before your agreed delivery day. Any cancellation or postponement after this time will result in your product travelling the country and then returning back to base, to await redelivery. This will result in an additional delivery charge of £65 + vat (£78.00).

No quibbles damage replacement when notified within 24 hours of delivery:

This is a large glass product, and occasionally there will be damage in transit, so please make sure:

That someone is present to receive the delivery and sign for it.
We highly recommend that you unwrap and inspect products before signing the delivery note; the driver will wait while you do this. The product is sometimes shrink-wrapped in clear polythene to help with this process.
Where this is not possible, or with multiple boxed products, the delivery note must be signed “contents unchecked”, most importantly any evidence of ripped or disturbed packaging must be noted.
Any claims of missing items or damaged items must be made within 24hrs of the delivery provided that the delivery note was signed “contents unchecked”.
Any damage claims where the delivery note has been signed “received in good condition” cannot be accepted.
Deliveries are to ground floor only, or a 1st floor room of your choice for Spacepro products, where it is safe to do so. This is at the discretion of the driver on the day.
If for any reason an item is damaged in transit, we will remake and deliver that item free of charge and at utmost priority.
Product which has been prepared for installation or previously fitted is deemed to have been accepted, and cannot be claimed against. This is classed as a ‘used’ product, and could have been damaged whilst in use.
Any claims after this period cannot be guaranteed.