Terms and Conditions
Measuring and Installation
Sliding Wardrobes Ltd cannot be held responsible for the ill fitting of our products as a result of customers’ mistakes when measuring. If any incorrect sizes were given when placing the order we must be informed in writing within 24 hours after the order has been placed.
We aim to dispatch, to our delivery companies, within five to ten working days (1 – 2 weeks) of sending your order confirmation e-mail. The delivery company then have 1 – 2 weeks to deliver to you. Average lead times are 2-3 weeks depending on postcode. Delivery can be up to 4 weeks for some products, or in extenuating circumstances, but this is unusual.
Some postcodes are only delivered on certain days of the week. Our delivery company will always contact you, usually a week before delivery, to give you time to make arrangements. Any problems or concerns over this, please get in touch.
We use specialist delivery companies for most orders. They are specialists in handling large, mostly glass doors, but as a result can take a bit longer to deliver than other couriers. They provide a ‘room of choice’ service, as long as it is safe and clear to do so. Where possible, it will be a two man/woman service. For smaller, or more robust product, we may use DHL or similar. This is quicker, but not room of choice.
Broadly speaking, orders for standard and most made to measure product are delivered in 2 -3 weeks, some products such as Traditional Interiors and S700 doors may be 3-4 weeks, but please contact us if you need to know a specific lead time for a product.
Sliding Wardrobes Ltd cannot be held responsible for delays on deliveries incurred by these external delivery companies. If for any reason they do not offer you a delivery date within the 28 days, we will refund your delivery costs in goodwill, but cannot be held responsible for any on costs (such as cancellation of fitters).
Flat rate delivery is to anywhere within mainland United Kingdom. Northern Ireland, Channel Islands and Isle of Wight are £79 (please contact us to arrange this).
Cancellation or postponement of agreed delivery – Your product will be loaded in delivery sequence 24 hours before your agreed delivery day. Any cancellation or postponement after this time will result in your product travelling the country and then returning back to base, to await redelivery. This will result in an additional delivery charge of £60, charged by our delivery company.
Any potential problems in reference to the delivery (e.g. Low bridges, restricted access) should be made known prior to order. Couriers will deliver to ground floor only.
Cancellation & Return of product
You may cancel orders of standard products at any time after you have placed it and within seven working days after the day the goods were received. Goods should be in a good unused condition with all the original packaging undamaged and intact, this includes labels, polystyrene and packaging film.
The method and cost of the return will be your responsibility, and we strongly advise that you protect the product well enough to arrive back with us in a resalable condition.
However, ‘Made to Measure & Made to Order’ products can only be cancelled within 24 hours of your order confirmation e-mail, as the product will have been manufactured to suit your specific sizes, and thus cannot be returned. The S9 Traditional Interiors is a made to order product, and thus is treated the same way as Made to Measure doors.
How to cancel your order…
- Contact us by e-mail on firstname.lastname@example.org or by calling +44 (0) 208 123 8686 to obtain a ‘Returns Number’ (RN) within seven days of receiving your goods.
- You will then need to make arrangements for the good to be returned to us with a suitable courier, at your cost.
- After we receive the goods and are happy with condition of return, we will reimburse the order value or exchange as required. Unfortunately we cannot refund original delivery charges, and in the event of exchange we will require further payment to cover cost of re-delivery.
Damaged or incorrect goods – No quibbles 24 hour replacement policy
All goods should be counted and checked thoroughly against the delivery note before signing. Look for obvious signs of damage. If there is any damage to the product or packaging, this MUST be made clear on the delivery note. If in some cases this is not possible, damage should be reported within 24 hours of receiving the goods, and photographic evidence will be required via e-mail. If an item is reported damaged which exceeds this time Sliding Wardrobes Ltd cannot be held responsible for the cost of any replacement items.
We cannot be held responsible for damage done during installation, and therefore any product damage reported outside of 24 hours will not be replaced FOC, but arrangements can be made to replace product at a reduced rate.
Product is provided on a supply only basis, for DIY installation. If you are planning on having your product professionally fitted, then we advise that you don’t book in a fitter until the product has arrived and been checked. I’m sorry to say that SWW cannot bear the on costs of any delays due to damaged, missing, or incorrect goods.
Product which has been prepared for installation or previously fitted is deemed to have been accepted, and cannot be claimed against.
Colours and Finishes
If you are in any doubt over a colour or a finish, please do not place an order. For the made to measure ranges, please contact us, and we can arrange a colour sample. For standard doors, please call us, and we can advise if there is somewhere local that you can view the product.
All wheels, guides and running gear cycle tested to 100,000 opening and closing actions and are guaranteed for replacement from ten years of purchases date.